It’s completely free (non-fault)
Where another party is liable, their insurer meets eligible costs — you are not asked to fund the core service.
Bazoo Claims · Motor claims · UK
Keep your insurance policy in perfect order after an accident
Bazoo Accident Management — a structured, enterprise-grade accident management service: replacement vehicles, approved repairs, recovery, and claims handling — with clear communication at every step.
Questions or need help? support@bazooclaims.com
- Replacement
- Like-for-like priority, typically within 24 hours.
- No insurer games
- We represent you — clear advice, documented steps.
- 100% free (non-fault)
- Costs recovered from the at-fault insurer where applicable.
UK motor claims & fleet presence
Bazoo-branded imagery and representative damage context — for marketing and trust only, not a depiction of a specific live claim.
Following an accident, many drivers contact their insurer first. We help you take a clearer, calmer path.
It’s completely free (non-fault)
Where another party is liable, their insurer meets eligible costs — you are not asked to fund the core service.
Save money and stress
Structured processes reduce excess exposure and policy friction compared with going it alone.
Fast turnaround
We prioritise mobility: assessment, storage, repair coordination, and like-for-like replacement where appropriate.
Nine phases · one accountable team
How the Bazoo Claims workflow runs
One accountable UK team from first call to closure. Real cases can overlap steps; this is the sequence we aim to follow — shown here as a flowing path, not a rigid grid.
- 1
First contact
Form, phone, or the site chat shortcut — we capture your details, the vehicle, and a short factual summary.
- 2
Triage & safety
We confirm everyone is safe, whether the scene is cleared, and what photos or references (police, witnesses) to keep.
- 3
Eligibility & route
We explain which services may apply (hire, repair, storage) and what depends on fault, policy, and insurer appetite.
- 4
Liability map
Third parties, insurers, and evidence are logged so decisions are defensible if liability is disputed later.
- 5
Recovery & storage
If the car is undriveable, we coordinate approved recovery and custody so charges stay controlled.
- 6
Inspection & repair plan
Approved assessors scope repairs or total loss; you see a written plan before major costs are committed.
- 7
Mobility window
Where eligible, we pursue like-for-like or closest practical replacement while repairs run — subject to hire terms.
- 8
Insurer correspondence
Structured letters and calls to fault and own insurers, chasing decisions and protecting your NCB where the route allows.
- 9
Settlement & closure
Repairs signed off or total loss agreed, hire stopped cleanly, file summarised. We stay available for follow-up questions.
15 things worth knowing
Plain-language pointers for UK drivers. They are not a substitute for regulated advice on your specific facts.
01
Fault vs non-fault
Non-fault usually means another party’s insurer meets eligible costs; fault or split-fault routes differ and we explain yours before you commit.
02
No-claims bonus (NCB)
Many non-fault credit-hire routes aim to keep the claim off your own policy, but every case differs — we review your position early.
03
Police reference
If police attended, the reference number and officer details help insurers and engineers align facts quickly.
04
Dashcam & CCTV
Preserve original files with timestamps. We tell you what to upload securely and what not to delete.
05
Third-party details
Name, insurer, policy where known, registration, and contact numbers reduce delays when opening the third-party leg.
06
Witnesses
Independent witnesses strengthen disputed liability. We template short statements so they stay factual.
07
Hire duration
Replacement periods should track repair timelines. We monitor slippage so hire does not run open-ended without cause.
08
Storage charges
Custody and daily storage should be agreed in writing where possible. We challenge unreasonable warehousing early.
09
Engineer reports
Structural or hidden damage often needs a second look. We coordinate insurer-approved engineers.
10
Total loss
Market valuations and category decisions affect settlement speed. We push for transparent methodology.
11
Excess & policy
Your own excess may still matter on some routes. We spell out when you might be asked to fund and when you should not.
12
Medical & PI
Where injuries exist, we can introduce regulated firms. You stay in control of whether to instruct solicitors.
13
MIB & uninsured
If the at-fault driver is uninsured or untraced, MIB routes have strict time limits — we flag deadlines immediately.
14
Data protection
We process personal data under UK GDPR for claim handling. You can ask for access, correction, or erasure subject to legal retention needs.
15
Complaints
If service falls short, we follow an internal escalation path first, then any applicable ombudsman or regulator route we publish in your client pack.
Core services after a road traffic accident
Everything is delivered through a single accountable team — similar in scope to how leading UK accident management providers structure their client journey.
Roadside recovery
Secure recovery and storage arrangements with approved partners.
Replacement vehicle
Like-for-like or closest practical match, subject to eligibility and availability.
Claim management
End-to-end coordination: liability, repairs, total loss, and insurer correspondence.
Accident repairs
Insurance-approved repair networks and quality-checked completion standards.
Injury introduction
Where appropriate, introductions to regulated legal specialists in our network.
Fault and non-fault
We assess your position and explain realistic outcomes before you commit.
Questions we answer every day
How do I file a claim?+
Use the secure claim form, or the chat shortcut in the bottom-right corner when enabled. A UK-based handler will collect the facts, explain eligibility, and outline the next steps — including what we need from you and any third parties.
How quickly can I get a replacement vehicle?+
We target like-for-like or the closest practical match as soon as liability and cover position allow — often within 24 hours for eligible non-fault cases.
Are there any upfront costs?+
For eligible non-fault claims, core service costs are recovered from the at-fault insurer. We explain any exceptions before you proceed.
Will this affect my no-claims bonus?+
In many non-fault scenarios, the claim is pursued against the third party rather than your own policy — but every case differs. We review your position before you commit.
Should I contact my own insurer first?+
Speak to us first where possible. Early insurer notification can sometimes complicate credit hire or repair routing — we will advise based on your facts.
What if the at-fault driver is uninsured?+
We can guide you through MIB routes and evidence requirements where applicable.
Bazoo Claims vs going direct to your insurer — the enterprise difference
Bazoo Claims is built for clarity, speed, and accountability — so you always know what happens next, who is acting for you, and how your no-claims position may be protected where the facts and law allow.
| What clients care about | Bazoo Claims | Typical direct insurer |
|---|---|---|
| Calls answered quickly — minimal hold time. | ✓ | Varies |
| No-claims position protected where the route allows. | ✓ | Varies |
| Claim not recorded on your own policy where appropriate. | ✓ | Varies |
| Strong focus on correct vehicle valuation on total loss. | ✓ | Varies |
Start your claim today
Tell us what happened. We respond quickly with a structured plan through our secure claim form. Prefer email? support@bazooclaims.com